Amazing Quality Limited

Terms & Conditions

1. Product Information:

We aim to provide accurate descriptions, images, and details of all products listed in our store. However, due to packaging updates, natural variations in food products, or supplier changes, slight differences may occur between product images and the actual items received.

2. Food Safety & Hygiene:

All food products are handled, packaged, and prepared according to proper hygiene and food safety standards. Customers are responsible for reviewing product ingredients and descriptions before purchase, especially if they have allergies, dietary restrictions, or medical conditions.

3. Shipping & Delivery:

We offer both local and International shipping. Delivery times may vary depending on destination, customs clearance, courier operations, weather conditions, public holidays, or government regulations.

We are not responsible for delays caused by:

• Customs inspections
• Weather conditions
• Courier or logistics issues
• Government restrictions
• Incorrect shipping information provided by the customer

Customers are responsible for providing accurate shipping details at checkout.

4. International Orders & Customs:

Customers ordering from outside Nigeria are responsible for ensuring that the products they purchase are permitted in their destination country. Some countries may restrict or prohibit certain food items, liquids, seeds, spices, meat products, or agricultural goods.

Buyers are fully responsible for:

• Customs duties
• Import taxes
• Clearance fees
• Seizure due to local import restrictions

We are not liable for products delayed, confiscated, or rejected by customs authorities.

5. Returns & Refunds

Due to the nature of food products, we do not accept returns or exchanges on opened, used, or consumed items.

Refunds or replacements are only eligible under the following conditions:

• Wrong item delivered
• Damaged package upon arrival
• Missing item from order

To request a refund or replacement, customers must contact us within 48 hours of delivery and provide clear photo or video evidence of the issue.

6. Product Availability

Some products may become temporarily unavailable due to seasonal supply, market demand, import/export limitations, or supplier availability. We reserve the right to cancel or adjust orders when necessary.

7. Storage instructions

Customers are advised to properly store products according to the instructions provided on the packaging.

Examples:

• Store in a cool, dry place
• Refrigerate after opening
• Keep away from direct sunlight

We are not responsible for product damage caused by improper storage after delivery.

8. Pricing

All prices listed are subject to change without prior notice. Shipping fees, customs charges, and additional handling costs may apply depending on the customer’s location.

9. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages resulting from the use, misuse, or inability to use our products or services.

10. Contact Information

For inquiries, support, complaints, or order assistance, customers may contact us through:

• Email
• WhatsApp
• Social media platforms

We aim to respond to all customer inquiries as quickly as possible.

By placing an order with us, you agree to Terms & Conditions.