Frequently Asked Questions
Have a question? Find quick answers to common questions about shopping, vendors, affiliates, payment, and delivery.
Answers
What is Seller Africa?+
Seller Africa is a global marketplace and distribution platform connecting African and Caribbean vendors with diaspora customers.
Who can join the community?+
Buyers, vendors, affiliates, creators, and partners can join through the correct signup path.
How do I create an account?+
Use the Register button for user signup, Vendor Registration for sellers, or Affiliate Join for referral partners.
What payment methods do you accept?+
Checkout shows the active secure payment methods available for your order.
How do I track my order?+
Use Track Order with your order details to see the latest order status.
How is shipping calculated?+
Shipping is calculated during checkout from your delivery address and available marketplace rates.
Can I order from the U.S. warehouse?+
Yes. Eligible products can ship from our U.S. warehouse when available.
How do I become a vendor?+
Create a vendor account, complete onboarding, and upload your logo, banner, description, and products.
How do affiliates join?+
Create an affiliate account and wait for approval to access referral tools.
How are vendors displayed?+
Vendors with logo, banner, description, and products are prioritized in the directory.